df
۴
Asymp. Sig.
.۰۰۰
a. Friedman Test
Abstract
The aim of this research, recognizing the role of spirituality in the workplace on quality of service Iran Insurance Company policyholders. Population statistical are Iran Insurance Company’s policyholders, employs and agents in the Esfahan.
The research method is descriptive – Causal and hypothesis test with regression method and is carried out using SPSS version 19. The results of descriptive statistics which splits the sample members in terms of age, gender, education level and work experience mentioned and inferential statistics were presented in detail in this section, test results Kalmovgrof – Smirnow showed that the distribution of variable data is abnormal.
Regression showed that the spirituality has a significant effect on increase the quality of service and them dimension. The Friedmen test indicated that accountability dimension then other aspects of the quality of service has a higher average. Finally, based on the test results were presented suggests to Iran Insurance Company.
Keywords: Spirituality , Quality of service, Iran Insurance Company
Islamic Azad University of Naragh
A thesis submitted in partial fulfillment of the requirements for degree of master of Arts (M.A)
Discipline and Tendency:
Business Management – Insurance Management
Title:
The Role of Spirituality in the Workplace on Quality of Service Iran Insurance Company Policyholders
Thesis Advisor:
Dr. Mohammad Reza Asgary
By :
Gholam Reza Dehghanzadeh
January 2015
- Wanger-Marsh and Conley ↑
- Workplace Spirituality ↑
- Business Week ↑
- Fortune ↑
- Academy of Management ↑
- Management, Spirituality and Religion (MSR) ↑
- Journal of Organizational Change Management (JOCM) ↑
- Morris ↑
- Gregory F.A. Pierce ↑
- BusinessLeaders for Excellence, Ethics and Justice (BLEEG) ↑
- Judi Neal ↑
- Ashmos and Duchon ↑
- Mitrof ↑
- Bruce ↑
- Intrinsic / Metaphysical ↑
- Religious ↑
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